Terms of service
1. Acceptance of Terms
By accessing or purchasing from PrenaRasa (the "Store"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our website or services.
2. User Agreement & Account
As PrenaRasa does not operate a user center, no account registration or login is required to browse or place orders. By completing a purchase, you confirm that all information provided (including shipping and payment details) is accurate and complete. You are responsible for maintaining the confidentiality of any order-related information.
3. Products & Pricing
We offer T-Shirts & Tops, Skirts, and Pants & Trousers. All product descriptions, images, and prices are subject to change without notice. We reserve the right to modify or discontinue any product at any time. Prices are listed in the applicable currency and do not include shipping fees or taxes unless stated otherwise.
4. Orders & Payment
All orders are subject to acceptance and availability. We may refuse or cancel any order for reasons including but not limited to product unavailability, pricing errors, or suspected fraud. Payment must be made in full at the time of purchase via the methods provided on our website.
5. Shipping & Delivery
We aim to process and ship orders within the timeframe indicated at checkout. Delivery times are estimates and not guaranteed. Risk of loss and title for items purchased pass to you upon delivery to the carrier. We are not responsible for delays caused by customs or third-party carriers.
6. Refund & Return Policy
You may request a refund or exchange within 14 days of receiving your order, provided the items are unused, unwashed, and in original condition with all tags attached. To initiate a return, please contact us at [email protected] with your order number and reason for return.
- Refunds: Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds will be processed to your original payment method within 10 business days.
- Exchanges: Exchanges are subject to stock availability. We will ship the replacement item after receiving the returned product.
- Non-returnable items: Final sale items, intimate apparel, and items damaged due to customer misuse are not eligible for return.
- Shipping costs: Original shipping charges are non-refundable. You are responsible for return shipping costs unless the item is defective or incorrect.
7. Intellectual Property
All content on the PrenaRasa website, including but not limited to text, graphics, logos, images, product designs, and software, is the property of PrenaRasa or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.
8. Limitation of Liability
To the fullest extent permitted by law, PrenaRasa shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the website or purchase of products, including but not limited to loss of profits, data, or business interruption. Our total liability for any claim shall not exceed the amount paid by you for the product giving rise to the claim.
9. Disclaimer of Warranties
Our products and website are provided "as is" and "as available" without any warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of viruses.
10. Indemnification
You agree to indemnify and hold PrenaRasa and its affiliates harmless from any claims, damages, or expenses (including legal fees) arising from your breach of these Terms or your misuse of the website or products.
11. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website after any changes constitutes acceptance of the new terms.
12. Contact Information
For any questions or concerns regarding these Terms, please contact us at [email protected].
13. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law principles.