Faq
General Questions
What types of products does PrenaRasa offer?
PrenaRasa specializes in women's apparel, including T-Shirts & Tops, Skirts, and Pants & Trousers. Our collection is curated to provide stylish, comfortable, and high-quality clothing for everyday wear.
How can I contact customer support?
For any inquiries or assistance, please email us at [email protected]. Our team will respond within 24 hours during business days.
Orders & Payments
How do I place an order?
Simply browse our product categories, select your desired items, choose the size and quantity, and proceed to checkout. You will be guided through the payment process without needing to create an account.
What payment methods are accepted?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout. All transactions are encrypted for your safety.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure timely delivery. If you need to modify or cancel your order, please email us at [email protected] as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
Shipping & Delivery
What are the shipping options and costs?
We offer standard and express shipping options. Shipping costs are calculated at checkout based on your location and the weight of your order. Free standard shipping is available for orders over $75.
How long does delivery take?
Standard shipping typically takes 5–10 business days, while express shipping takes 2–4 business days. Delivery times may vary depending on your location and customs processing.
Do you ship internationally?
Yes, we ship to most countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed, and undamaged items with original tags attached. To initiate a return, please email [email protected] with your order number and reason for return.
How do I exchange an item?
For exchanges, please contact us at [email protected] within 30 days of delivery. We will guide you through the process. Exchanges are subject to product availability.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error in your order. In such cases, we will provide a prepaid return label.
Product & Sizing
How do I find the right size?
Each product page includes a detailed size chart with measurements in inches and centimeters. We recommend comparing your measurements to the chart before ordering. If you need further assistance, email us at [email protected].
Are your products true to size?
Our products are designed to fit standard sizing. However, fit may vary slightly depending on the fabric and style. We encourage you to read product descriptions and customer reviews for additional guidance.
What if an item is out of stock?
If an item is out of stock, you can sign up for a restock notification on the product page. We restock popular items regularly, so check back soon.