Shipping policy

At PrenaRasa, we are committed to delivering your fashion essentials—T-Shirts & Tops, Skirts, and Pants & Trousers—with reliability and transparency. Please review our logistics policy below for all order-related shipping details.

Shipping Method

We offer a single, standardized shipping option for all orders: Standard Shipping. This method ensures your items are processed and dispatched in a timely manner, with delivery to your provided address.

Shipping Costs

Standard Shipping is a paid service. There are no free shipping promotions or waivers available. The exact shipping cost will be calculated and displayed at checkout based on your delivery location and the total weight of your order. You will see the final charge before completing your purchase.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive an email notification with tracking information once your order has been shipped.

Delivery Time

Delivery times vary depending on your location. Estimated transit time for Standard Shipping is generally 5–10 business days for domestic addresses and 10–20 business days for international destinations. Please note that these are estimates and not guaranteed, as unforeseen delays may occur due to customs, weather, or carrier issues.

Order Tracking

Once your order is dispatched, a tracking number will be provided via email to [email protected] (if you have any inquiries, please contact us at this address). You can use this tracking number to monitor your shipment’s progress through the carrier’s website.

Shipping Address

Please ensure your shipping address is accurate and complete at the time of purchase. PrenaRasa is not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer. If you need to update your address after placing an order, please contact us immediately at [email protected].

Lost or Damaged Items

If your package is lost in transit or arrives damaged, please reach out to our support team at [email protected] within 7 days of the expected delivery date. We will investigate the issue and work with the carrier to resolve it. Refunds or replacements will be handled on a case-by-case basis.

International Shipping

For orders shipped outside our domestic region, please be aware that customs duties, taxes, and import fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the shipping cost paid at checkout. PrenaRasa has no control over these fees and cannot predict their amount.

Contact Us

For any questions or concerns regarding your shipment, please email us at [email protected]. Our team will respond within 24–48 business hours.